We offer a wide range of counseling services, including individual counseling, couples counseling, and telehealth. Our experienced therapists are here to help with various mental health concerns. Check out our ‘Services’ page for more information.

Yes, confidentiality is a priority. Information shared during counseling sessions is kept private and will not be disclosed without your explicit consent, except in situations where there is a risk of harm to yourself or others.

Yes, we offer secure and confidential online counseling services for those who prefer virtual sessions. This option allows flexibility and accessibility for clients.

Scheduling an appointment is easy. You can call our office during business hours or use our “Contact Us” page and submit an email request for our Intake Coordinator to reach back out to you.

The first appointment typically lasts 60 minutes in duration. The purpose of that meeting is to review your current presenting concern and history as well as to get a sense as to whether we might be a good fit for you. If it is determined that we appear to be a good fit, treatment goals will be identified to ensure we both understand what we would identify as success in the therapeutic process. Additionally, we will review and sign any necessary paperwork and discuss scheduling future sessions. If for some reason it seems we might not be a good fit, we will happily help with a referral to another provider. Our goal is to help you on your journey – even if it is not with us.

We are located at 243 N Duke Street on the block of Duke Street that sits between Walnut and Chestnut Streets (one block north of Square One coffee). Once in the building, our office is on the first floor, the last door on the right. Once in the suite, you will see the waiting room on the left.

There is paid parking directly in front of the office (pay at the kiosk). Other parking options include Duke Street garage or unmetered parking on Lime Street.

Yes. We are in-network with Highmark, Independence Blue Shield, and Quest. If we are in-network with your plan, we will honor the contracted rate per session. As a courtesy to you, we will bill your insurance company directly if we are in-network with your insurance provider. Many insurance companies offer out-of-network benefits. If we are out-of-network with your provider and you choose to work with us, you will pay us for services directly and we will provide a receipt/superbill that you can submit to your insurance company to process the claim for potential reimbursement to you through your out-of-network benefits.

We accept cash, checks and credit cards, including FSA/HSA cards. All payments are due at the date of service.

We find that counseling is most effective when we begin with a handful of weekly sessions. This allows for necessary collection of history, establishment of rapport and therapeutic traction to get the process started. For some people, meeting more often is useful. Others find that every other week or monthly counseling sessions works best after completing an initial course of weekly counseling. We will always work with you to establish the best frequency of sessions for you.

Length of therapy depends on the presenting concerns and goals for treatment. Because everyone is referred to therapy for different reasons, it is difficult to determine a set time-frame for how long therapy will last for you. Brief treatment might be as short as a few sessions, while longer term therapy might last as long as a year or more. The therapeutic process is a collaborative one and you and your provider will determine together the length of treatment that feels comfortable and is clinically appropriate.

We require 24-hour notice to change or cancel a scheduled appointment. The best way to cancel an appointment is by leaving a message directly with your therapist. Appointments that are not kept and/or canceled/changed with 24-hour notice will result in a late cancellation fee.

Under Section 2799B-6 of the Public Health Service Act, effective January 1, 2022, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services prior to appointments. This estimate of services, is called a “Good Faith Estimate” of expected charges. Our office is transparent about all fees at the time of scheduling appointments and also does our best to look up insurance benefits and your costs when using your insurance so you have that information in advance of appointments. Under this new law, for clients who chose to work with Springwell Counseling as a mental health provider when we are not in-network with your insurance, or if you chose to not use your insurance or choose to self-pay, we will provide you both orally and written, prior to first appointment, a Good Faith Estimate of services outlining costs of services. You also have the right to request this. For questions, more information about your right to a Good Faith Estimate, or information on how to dispute any bills relating to this law, visit www.cms.gov/nosurprises.